Expectations and Courtesies

When to arrive

New Clients
Please arrive 10-15 minutes prior to your scheduled appointment, as there will be a few forms to be completed.  These forms help us to better understand your expectations and assess your individual needs.

Existing Clients
Please be at least 5 minutes early for your appointment. If you are running behind, please call or text, to inform your therapist.  To be early is on time and to be on time is to be late.

If you are late

If you are running late, please let us know immediately.  If you are 15 minutes behind schedule, your appointment MAY be cut short.  If there is a client being seen after you, it is not fair that you ask us to put them behind schedule. Please do your best to be on time.

Cancellations

Black Lotus Massage asks that you respectfully give a 12 hour notice of cancellation. 248-882-2015

We charge ½ price for the first missed session and full price for all others after. Cancelling of an appointment in less then 12 hours or failure to attend a scheduled appointment with the intent on redeeming a gift certificate will result in the forfeiting of that certificate. People who have previously cancelled at the last minute or have failed to show up for a scheduled appointment will be asked to guarantee future appointments with a credit card. Refusal to provide us with the credit card information with result in termination of our professional relationship.

We do understand emergencies and illnesses do occur. If you have a fever, have been hospitalized, have been vomiting or diarrhea within 24 hours of your scheduled appointment, or it begins a couple of hours prior to your scheduled session, or your children are ill and need you at home, please cancel. Equally, if there is inclimate weather, please anticipate that we will reschedule, with correspondence. We love you and want you to be safe. Feel free to call and reschedule your appointment. There will be no charge for these types of cancellations.

If it is your first time coming to our office, we’d like to remind you that our WINDOW signs are only slightly visible from Sashabaw Road. Please allow a little extra time for finding us! We are located off of Sashabaw Road, onto Monroe Dr., next to Coats Funeral Home. We are located IN The Mind Body Collective, sharing a building with Vaughn Chiropractic.

Please note that we do lock the front door while in session for security purposes. When the door is open, we are ready and excited to see you!

What to Expect

Your therapist will address your specific needs and expectations at the beginning of each session.  Please notify them of any changes to your medical history.  The therapist will then leave the room, allowing for your privacy, while you undress to the level of comfort for your massage.  Your session will last 60 or 90 minutes from the time the therapist first lays their hands.  When the massage is complete, the therapist will then leave the room so that you may re-dress.  Upon exiting the treatment room, you will be given water, and be able to discuss the next steps toward your goals of health.

Children

While we DO treat children at our office, if they are not the patient, please make prior arrangements.  Our office is not equipped for child care.  There is not room for them to wait in the treatment room. We thank you, in advance, for your cooperation.

Questions/Concerns/Comments

As always, if you have any questions, concerns and/or comments, please feel free to text or call us.  We’re here to assist you with your health and wellness needs!

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